Wanted! PASSE Implementation Feedback

//Wanted! PASSE Implementation Feedback

Wanted! PASSE Implementation Feedback

Arkansas needs a system of care that works for everyone. Many people have put countless hours into launching this transformation, from state agencies, the PASSE’s, providers, families and those needing services. After Judge Piazza cleared the PASSE system fit for use, providers started officially using the system on Friday, March 1st. We want to use this forum to get feedback about your experiences with the new system. This is NOT a resolution link; we simply want your honest feedback, both positive and negative. For resolution to any issues, start here:  https://humanservices.arkansas.gov/about-dhs/dms/passe

Join the state-wide discussion in this post’s comments section.

By |2019-03-04T10:38:31-06:00March 4th, 2019|Blog Posts|4 Comments


  1. George Allen,Lcsw March 4, 2019 at 1:25 pm - Reply

    I’m a retired MHProfessional.Im not up to date on this important issue, but I know one thing…If professionals and activist like Luke Kramer and Roe Garcia are against the rollout as currently constituted,there something wrong with it…Let take our time Arkansas and get it right.

  2. Susan Roberts March 4, 2019 at 4:16 pm - Reply

    My biggest issue is thst I can never get the same answer to the same question twice from either DHS or my Passe. I have asked DHS for a year to explain how billing will work for Tefra Passe clients. No one seems to know. This past Friday I asked if we needed a prior authorization for therapy. I was told no. Our therapy center’s owner was told yes by the same Passe clinical director. I called back and asked how to get an authorization when we have no PCP attached to our card. No one seemed to think this was an issue. Our therapy center says they have to enter a pcp in the billing system to get paid. On the positive side, our Passe has been quick to respond and seem to be trying to figure this out as they go. I am extremely disappointed that contracts with major health systems like ACH, UAMS and Mercy are still nit finished. Will we all be screwed in 60-90 days and have only a few in network????

  3. Annette Cook March 4, 2019 at 7:13 pm - Reply

    Too much conflicting information. The PASSE and DHS tells us one thing and the Providers (PCP and Pharmacy) tells us something different.
    There is no way to figure out which is true.
    DHS implemented this program with not enough community providers in network with the PASSE’s.
    Very concerned about enough PCP’s, Pharmacies, and Hospitals to take care of the 40,000 plus individuals that are going to need to find a provider in their PASSE’s network.
    The in-network provider contracts should have been worked out before this was implemented.
    In my opinion this has caused undo stress on consumers and families and feels like we have been betrayed.

  4. Michelle Mantuano March 5, 2019 at 10:09 am - Reply

    This PASSE is a provider led entity. There are not enough providers to support it. That would have been the first thing to have done prior to approving it. The government gave money for the first year to support this PASSE and then it is up to the Providers enrolled to support it. They can not afford to invest in the PASSE and take cuts.
    This was all wrong, This was an idea that a few providers had to start a managed care company, and it has already failed.

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